Service Operations

When you are running a complex business on your Core Operational systems or Data system(s), there is a significant need for ongoing upkeep of your environment that includes constant maintenance and management. Historically, support needs of a maintenance nature required companies to hire expensive and difficult-to-find resources. The dynamics of the industry often causes organizations to battle attrition due to the non-challenging nature of this important task. Constant attrition leads to inefficient workarounds and unhappy end-users, resulting in misalignment with business needs.

How can Pinion help?

Pinion's Application Management Service offering meets this challenge by enabling your organization to tap into our pool of globally distributed experts on a short-term, as-needed basis, with no minimum time commitment required. At the same time, if you are looking for a long-term strategic partner to manage and maintain the upkeep of your Application Support environment, Pinion has the right approach and tailored solutions to reduce your on-going cost of operations at the same time, maintain internal customer satisfaction.

ISO 27001 Certified
Our facilities are monitored around-the-clock, have layered safeguards and processes in place to guard against unauthorized access to our office, IT systems and network infrastructure.
Value Proposition
Our Application Support Services has value-based approach. Even in case of production support for existing systems, our support specialists always focus on delivering value to the clients.
Service Level Agreement (SLA)
Pinion is always committed to meet or exceed agreed Service level agreement (SLAs) which are clearly defined and agreed with the clients. We adopt this culture within our teams.
Flexibility
We understand each client has different needs and budgets related to Application Support Services. We, not only, provide proven methods of on-site, off-shore services along with a la carte.
Subject Matter Experts
We have very good pool of highly experienced consultants for development and suppor. We expertise is shared across teams to ensure very high-quality support to the clients.
Quality
We are dedicated to provide high quality application support services and strictly follow SLAs. Our processes and controls ensure the timeliness along with quality and compliance.

How we engage?

Projects

We undertake software development and application modernization projects, structured as Water-Agile-Fall engagements. We assess your requirements to estimate project budgets and timelines. We have strong experience in UX/UI, design, develop and software testing using Agile methodologies and complete user acceptance testing to produce production-ready software solutions. These engagements can be onsite, offshore or nearshore.

Teams

As an extension to your in-house development teams, we provide a team of resources, often distributed between customer and our dev centers. These resources complement your needs in user experience design, architecture, dev, and test automation. We provide experienced resources for a wide range of software engineering technologies, structured to complement your in-house development efforts, be it for short term or long term projects.

DevOps

We enable co-sourced or end-to-end DevOps across all aspects of software delivery including user experience, design, development, test automation, infrastructure, deployment orchestrations, build & release management, monitoring, governance and metrics management. Our DevOps practice helps organizations seamlessly integrate technologies, process and infrastructure for maximizing the benefits of a DevOps deployment.