Pinion’s support service offers functional and technical coverage for your company’s payment and information management systems. In addition to addressing functionality issues as they arise, Pinion can perform regular maintenance to prevent unnecessary downtime, predict system-growth requirements, and keep your environments in peak condition.
Our clients let us know how deeply they want us to be involved—Pinion can provide first-, second-, or even third-line support. We can provide any combination of functional and technical support; you need only choose from our comprehensive range of core services.
We aim to provide long-term solutions to problems. We replace short-term workarounds and bespoke programs with elegant, effective permanent solutions. We also suggest improvements to existing configurations, identifying alternative, more advantageous approaches. Through regular reviews and system audits, we provide guidance about future system development, helping you plan projects in advance and realize the potential for new benefits.
Pinion works closely with your users and support staff to ensure that our service delivers maximum system efficiency and client satisfaction. From the outset of each project, our goal is to develop strong, long-lasting relationships with our clients through effective, proactive communication.
Our “Support Offerings” are designed with exceptional value in mind. The remote nature of our services allows us to pass significant cost savings on to our clients. You gain access to the type of software expertise you need, when you need it, at a reasonable cost.